C2 Wi-Fi Security Camera Support

Need help installing or using your C2 Wi-Fi Security Camera? Our helpful support articles, videos and user guides are packed with useful information

FAQs & Support Articles

Take a look at our FAQs and Support Articles below for frequently asked consumer questions and detailed technical information from Honeywell to help you set up and use your C2 Wi-Fi Security Camera with ease.

FAQ

Before you buy

Do the Lyric C1 and C2 Wi-Fi Security Cameras come with a pre-installed SD Card?

Yes, the C1 and C2 security cameras come with an 8GB SD Card that's fully encrypted, so the videos can be viewed only through the Honeywell Home app and not on your PC. You can also decide to use any other SD Card (up to 64 GB).

What brands of smoke and carbon monoxide detectors are recognized by the Intelligent Sound Detection feature on Lyric C1 and C2 Wi-Fi Security Cameras?

The following smoke and carbon monoxide detector brands are recognized by the Lyric C1 and C2 Cameras:

  • Honeywell CO XC100D
  • Kidde i9060CA
  • Kidde CP9000CA
  • Kidde 10Y29
  • Kidde 10LLDCO
  • Nest S3003LWGB
  • FireAngel ST-620
  • FireAngel CO-9X
  • Hekatron Genius H
  • Hekatron Genius Hx
  • Aico Ei605TY
  • Aico EI208W
Do I need batteries for my Lyric C1 or C2 indoor camera?

No, the Lyric C1 and C2 cameras use wired power, meaning you don’t need any batteries to check or change - The cameras are powered by an electrical outlet and connect with a home Wi-Fi network.

What’s included in the Lyric C1 and C2 camera box?

In your camera's box, you'll find the camera, camera stand, mounting kit, USB cable and/or power adapter, a quick-start guide, and an encrypted 8GB SD card that's installed in the camera at the factory.

What PC-based operating systems and web browsers support the Lyric C1 and C2 Wi-Fi Security Cameras?

The Lyric C1 and C2 cameras only support mobile devices (smartphones & tablets) running Android (version 4.3+) or iOS (8.2+).

Do the Lyric C1 and C2 Wi-Fi Security Cameras interoperate with other storage devices or software?

No, access is limited to protect your video clips and information. Your camera includes free 24-hour storage in the Cloud and comes with an 8GB SD card that's used for temporary storage if your camera goes offline. You can also download video clips to your smart devices.

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Set up and connection

What are the wireless frequencies used by the Lyric C1 and C2 Wi-Fi Security Cameras?

The Lyric C1 camera works on 2.4GHz, and the Lyric C2 camera works on 2.4GHz and 5GHz.

Do the router settings affect camera registration?

Yes, the C1 works on a 2.4GHz network only and C2 works on both 2.4GHz and 5 GHz networks.

Can my Lyric C1 or C2 Wi- Fi Security Camera be set up on non-broadcasting Wi-Fi?

No. During setup, the home security camera will send a list of available Wi-Fi networks to the Honeywell Home app, so non-broadcasitng Wi-Fi can't be connected.  

Will my Wi-Fi camera work properly if I place it near a window facing outside?

During daylight hours or if the area outside is well lit, the camera will work properly. If the outside area is dark, the InfraRed (IR) filter of the camera may cause reflection, which can reduce the video quality.

Can I use the Lyric C1 and C2 Wi-Fi Security Cameras outdoors?

No, the cameras are designed for indoor use only.

How far can I place my Lyric C1 or C2 Security Camera away from my internet router?

In general, you can place your camera within 300 feet of your Wi-Fi router. This distance can vary depending on obstacles such as concrete or stucco walls, metallic barriers or Wi-Fi interference.

What should I do if I can't see my router on the list when setting up my Lyric C1 and C2 Wi-Fi Security camera?

If the camera is too far from the router or there are too many routers near the camera, it may result in a failure to retrieve the router. In this case, press the “Refresh” button and attempt retrieval again. If the router is not retrieved after pressing the “Refresh” button, check the Wi-Fi connection status in the Wi-Fi settings menu of your smart device.

If you're still having issues, contact Honeywell Support via the 'Contact Us' page.

What should I do if I change my router?

If you change the name or password of your new router, then restart the "connect to my router" function of the Honeywell Home app and reconnect.

What should I do if the camera signal to my Honeywell Home app is frequently interrupted or delayed?

This issue could occur if the Wi-Fi signal is not strong where your camera is installed. If the issue happens frequently, consider moving your camera or router closer to improve signal strength. You could also buy a separate Wi-Fi extender and place it closer to the camera's original location.

My camera is offline and will not reconnect. Will I lose the stored clips if I reset the device to get back online?

Unless absolutely necessary, you shouldn't hard reset the Honeywell Home security camera because you will lose all stored clips. Instead, confirm that your camera is powered, that there is no scheduled maintenance going on, and that your Wi-Fi network is working properly. If so, unplug your camera from the AC power socket, wait for 10 seconds, then power your camera back on.

If this doesn’t bring your camera back online, contact Honeywell Support via the 'Contact Us' page.

How do I change the Wi-Fi network used by my home security camera?

First, perform a soft reset on the camera hardware. On the Honeywell Home app, go to “Camera Settings,” click “Camera Configuration,” and click the “Delete Camera” link. Once this is done, you can continue through the setup flow to select the Wi-Fi network you wish to use.

What should I do if I get a message stating my Lyric C1 or C2 camera is offline?

1. Check to make sure your home Wi-Fi network is working.
2. Check to make sure the camera is still connected to power.
3. Check the Honeywell Home app or email to be sure that scheduled maintenance isn't happening.  

If the camera is still offline, try unplugging it from the AC power socket, wait 10 seconds, and then power your camera back on. Confirm that your camera is back online by successfully live streaming from the camera in your Honeywell Home app.
Because other networks and servers are involved in a transfer, a temporary malfunction of these servers could also cause your camera to be temporarily offline. 

If your problem isn't rectified, contact Honeywell Support via the 'Contact Us' page.

What are the minimum bandwidth requirements for the C1 and C2 Wi-Fi Security Cameras?

C1 Wi-Fi Security Camera:

When working in 720p / 1Mbps / 30 fps Mode: 
Minimum bandwidth required for 720p HD live streaming: 1.024 Mbps
Minimum bandwidth required for successful motion & audio detection & clip upload: 1.333 Mbps

When working in 720p/ 512kpbs / 15fps Mode: 
Minimum bandwidth required for 720p HD live streaming: 512kbps 
Minimum bandwidth required for successful motion & audio detection& clip upload: 1.024 Mbps

C2 Wi-Fi Security Camera:

When working in 1080p / 2Mbps / 30 fps Mode: 
Minimum bandwidth required for 1080p Full HD live streaming: 2.048 Mbps 
Minimum bandwidth required for successful motion & audio detection & clip upload: 1.867 Mbps

When working in 1080p / 1Mpbs / 15fps Mode: 
Minimum bandwidth required for 720p HD live streaming: 1.024Mbps 
Minimum bandwidth required for successful motion & audio detection & clip upload: 1.693 Mbps

I can’t get my camera to start up or complete the registration process

Verify that you have plugged the camera in to your mains supply. Whilst this is a USB powered device, we recommend that you plug it in to a wall socket rather than a device such as a PC to ensure a sufficient and continuous power supply. We also do not recommend using USB extender cables.

If the above does not help, you can also try could doing a reset of your camera by inserting a safety clip into the hole on the back of the device and holding down until you hear a beep.

If that does not help, please try removing the SD card and then power cycling your camera.

If none of these options work, please contact consumer support.

How do I register my C1 camera to my new Wi-Fi router?

In order to connect your C1 Wi-Fi security camera to a new router you should first do a hard reset of the device by inserting the end of a safety clip into the hole in the back of the camera and holding it for approximately 10 seconds until there is an audible sound. Then follow the steps in the app to add a new C1 device.

Do not delete the camera nor the location from your app as this will cause you to lose your settings and video clips.

If you have invited other users to access your Lyric devices via the Honeywell Home app, they will all need to delete the device from their app before you re-register the device to the new router.

I am unable to connect my C2 wi-fi security camera to my 5 Ghz wireless router

Check if your wireless router is using a DFS channel. 5 Ghz DFS channels (Dynamic Frequency Switching) are not currently supported by the C2 camera.

The C2 Camera supports 5GHz non-DFS channels # 36/40/44/48 (Band 1). Please refer to your Wi-Fi router manual or support page to understand how to manually select a non-DFS channel.

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Honeywell Home app

How do I upgrade my Lyric app to the Honeywell Home app?

Your Lyric app will upgrade to the Honeywell Home app if you have your phone set to update your apps automatically. If you haven’t already, go ahead and set your Lyric app to automatically update. That way you can trust you’ll always have the best in performance, reliability, and peace of mind for your Lyric experience.

For iOS: Open your settings, select iTunes & App Stores, and tap the switch next to Updates. The switch will show green once it's enabled.

For Android: Open the Google Play app, tap Menu to get to your Settings, then select Auto-Update Apps. You can choose to allow updates at any time, or only over Wi-Fi.

How quickly will my Honeywell Home app receive a smoke or CO alarm alert?

Once the C1 camera hears the beeping smoke or carbon monoxide (CO) detector, it triggers the alert. The email and in-app notification are then sent within 3-5 minutes, depending on the home Wi-Fi network and other network parameters such as the signal strength in your smart device and the broadband bandwidth offered by your home Internet Service Provider (ISP) network.

Can I create multiple Honeywell Home accounts with a single email address?

No, only one email address can be used with one Honeywell Home account.

How many security cameras can I use with a single Honeywell Home account?

There is no limit to the number of cameras you can use for your home. However, you are limited by how much bandwidth your router can handle.

Minimum bandwidth requirements by camera:

C1 Camera:

When working in 720p / 1Mbps / 30 fps Mode: 
Minimum bandwidth required for 720p HD live streaming: 1.024 Mbps 
Minimum bandwidth required for successful motion & audio detection & clip upload: 1.333 Mbps

When working in 720p / 512kpbs / 15fps Mode: 
Minimum bandwidth required for 720p HD live streaming: 512kbps 
Minimum bandwidth required for successful motion & audio detection & clip upload: 1.024 Mbps

C2 Camera:

When working in 1080p / 2Mbps / 30 fps Mode: 
Minimum bandwidth required for 1080p Full HD live streaming: 2.048 Mbps 
Minimum bandwidth required for successful motion & audio detection & clip upload: 1.867 Mbps

When working in 1080p / 1Mpbs/ 15fps Mode: 
Minimum bandwidth required for 720p HD live streaming: 1.024Mbps 
Minimum bandwidth required for successful motion & audio detection & clip upload: 1.693 Mbps

What should I do if I receive a "cannot log in" error on my Honeywell Home app?

1. Check whether you've entered the correct user ID and password.
2. Check whether the mobile device is connected to the Wi-Fi network.

If your login still doesn't work, contact Honeywell Support via the 'Contact Us' page.

During regular maintenance or a temporary malfunction of the Honeywell server, the login process may not work properly. When this happens, you'll be notified through the Honeywell Home app or email.

I've forgotten my Honeywell Home app user ID or password. What should I do?

Open the Honeywell Home app and select "FORGOT PASSWORD" to reset your password.

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Using your C1 or C2 Wi-Fi Security Camera

Will my video clips be stored on the SD Card?

Your video clips will only be stored on the SD Card when the camera is offline. Once the camera is back online, the SD Card syncs with the Cloud and transfers the video(s) from the SD Card to the Cloud. This way, you don't lose video clips even if the camera is offline and not connected to a Wi-Fi network.

What happens when my SD card is full?

Video clips are stored on the SD Card on a first-in, first-out basis. The videos that went in first will be overwritten once the rolling storage period you establish expires. The most recent 24 hours of video are stored for free in the Cloud by default, making sure your video is protected. 7-day and 30-day fee-based storage options will be available soon.

When my SD card is full, will I be notified through the Honeywell Home app?

No. Because the oldest clips are overwritten by the newest ones, your SD card will continue to capture clips even when considered full.

What is the maximum number of video clips that can be stored in the Cloud?

The limit for one-day storage is 50 clips on the provided 8 GB SD Card and free 24-hour Cloud storage. When 7-day and 30-day Cloud storage upgrades become available, the maximum will be 350 clips for 7-day storage and 1,500 clips.

What happens if I go over the maximum number of video clips allowed in one day?

The videos will roll over. In other words, the oldest video clip stored in the Cloud will be overwritten by the new video.

What are the model numbers of the Lyric C1 and C2 Wi-Fi Security Cameras?

The model numbers are:

  • HAWCIC1S
  • HAWCIC1N
  • HAWCIC1E
  • HAWCIC2S
  • HAWCIC2N
  • HAWCIC2E
Can I connect my home security camera to a computer to download the events recorded?

No. The cameras are encrypted end to end. Using open ports to connect to a desktop computer can create a security risk.

Is there a longer cord available for purchase?

At this time there’s no extension cable available. The cameras come customized with a 6' cable, which should meet most installation requirements and prevent the need to deal with dangling wires.

Am I able to delete video clips on my security camera?

On the Honeywell Home App, you can see all stored video clips from your available history period. The last 24 hours are stored in the Cloud, with a daily storage limit of 50 clips. There's no need to specifically delete clips as they fall off automatically on a first-in, first-out basis once the storage period has passed or the threshold of 50 clips/day is met, whichever comes first.

In the future, the Cloud storage period can be upgraded to the last 7 or 30 days with a monthly subscription. The automatic deletion of clips will work the same way, just over a longer period.

How does geofencing work for Lyric C1 and C2 Wi-Fi Security Cameras?

Both the Lyric C1 and C2 Wi-Fi Security Cameras can be scheduled based on geofencing. Geofencing is a Honeywell Home app feature that makes use of your smartphone network to trigger certain operations, such as putting your camera in "Privacy Mode." This will keep the camera from recording or getting triggered by motion/audio when you're home. It will automatically turn on the camera when you leave the geofence radius. 

If you have another Lyric smart home device with the geofence already set, the same one will be used to trigger cameras on/off, or you can adjust the radius.

Geofence can also include multiple family members whose phone devices are linked to the Honeywell Home account. When the last person whose smartphone or tablet is linked to the Honeywell Home account leaves the radius, the security camera turns on, and when the first person enters back into the radius, the camera turns off.

What is the decibel range for sound when making the audio alert more or less sensitive?

Both the Lyric C1 and C2 Wi-Fi Security Cameras can be triggered by audio. When the audio detection levels are set to “High,” the minimum threshold to trigger audio detection is 20 decibels in the C1 camera and 10 decibels in the C2 camera. For reference, 20 decibels is about the volume of leaves rustling. If needed, you can adjust these levels from the Honeywell Home app to Normal or Low range.  

Please note:

  • Low sound sensitivity implies it detects only loud sounds like a motorcycle or food processor (80dB and above).
  • Normal sound sensitivity implies it detects general sounds like a refrigerator, air conditioner or conversational speech (50dB and above).
  • High sound sensitivity detects even the quietest sounds like a pin-drop or whispers (10dB or above).
What are the Infrared ratings for the Lyric C1 and C2 Wi-Fi Security Cameras?

Both the Lyric C1 and C2 cameras are equipped with infrared sensors to see in the dark. Under dark conditions, the Lyric C1 camera can see up to a distance of 5m and Lyric C2 camera up to a distance of 10m.

Is the USB cable a replaceable part?

No, the cable is customized and can't be purchased as a standalone accessory.

At what distance will the Lyric C1 Camera detect smoke or carbon monoxide alarms?

Intelligent Sound Detection has been tested to work if the distance between the Lyric C1 camera and the smoke/carbon monoxide detector is within 10m, even if the camera is in a different room.

How long can I live stream from the Lyric C1 and C2 Wi-Fi security cameras?

There's no streaming limit if you want to see what's happening in your home. Each live stream session is 90 seconds long, after which you can re-establish a connection and start another session for 90 seconds, and so on. This is specifically done to ensure bandwidth is conserved.

Can I download a video clip from my Lyric C1 or C2 Wi-Fi Security Camera?

Yes, you can download any of the 30-second video clips (triggered by motion and/or audio) to your device, straight from the Honeywell Home app. These clips download to your smartphone or tablet's memory. However, you must download within the 24-hour free storage window.

Do the Lyric C1 and C2 Wi-Fi Security Cameras record continuously?

No, in the interest of conserving bandwidth, the indoor camera only records to the Cloud when an event occurs (i.e., the camera sees any motion and/or hears any audio).

When do the Lyic C1 and C2 Wi-Fi Security Cameras record?

When a motion and/or audio event occurs, the indoor camera will record five seconds pre-event and 25 seconds after. The entire 30-second video clip is immediately uploaded to the Cloud storage and notifications are sent for you to review the event.

If the camera is offline, making the Cloud unavailable, the clips are temporarily stored on the provided SD Card. When the camera is back online, it will upload clips to the Cloud. That way you'll never lose a video clip, even if the camera loses the internet connection.

What is the maximum video resolution of the Lyric C1 and C2 Security Cameras?

The maximum video resolution of the Lyric C1 is up to 720p HD. For the Lyric C2, it's up to 1080p Full HD.

Do the Lyric C1 and C2 Wi-Fi Security Cameras have two-way audio capability?

Yes. The Lyric cameras have a built-in speaker that lets you use the Honeywell Home app to talk to people near the camera. So you can listen or speak to someone in the room, similar to using walkie-talkies. 

Is there a camera model available that can be installed outdoors?

The C1 and C2 Wi-Fi Cameras are indoor cameras. In the future, Honeywell will be adding outdoor cameras to our C-series line of products.

Can I retrieve a video clip directly from the SD card?

The SD Card is fully encrypted, so video clips can be viewed only through the Honeywell Home app. You can also decide to use any other SD Card (up to 64 GB) and the camera will automatically encrypt it.

How well does motion detection work on the Lyric C1 and C2 Wi-Fi Security Cameras?

With sensitivity setting set to High, the Lyric C1 and C2 cameras can detect motion from as far as 6m away. You can use the Honeywell Home app to adjust the sensitivity settings to High, Normal or Low as needed for your situation. 

In addition, you can create up to two motion detection zones for the C1 camera and four motion detection zones for the C2 camera. You'll assign individual sensitivities to each zone, so that motion is detected in specific areas within the camera frame. 

How do I retrieve the camera MAC ID?

The MAC ID is printed on the back of the camera.

What should I do if the video clips taken with my Lyric C1 and C2 cameras are too dark at night?

Go to your settings and make sure the Night Vision (IR mode) is set to default and not to manual. If the infrared mode is off during low/not normal light, the video clip will be too dark.

What should I do if no audio is transmitted from my Lyric C1 or C2 indoor cameras?

Check the settings in your Honeywell Home app to make sure the camera's microphone is turned on.

What should I do if the 2-way talk on my smart device is interrupted?

Check that the live streaming (90 second per session) has not timed out. If the live stream session has timed out, re-establish a new session and try the 2-way talk again. If live streaming is working, but the 2-way talk isn't, re-check your Wi-Fi connection.

What should I do if no motion or audio is detected from my Lyric C1 or C2 indoor cameras?

Wait for 40 seconds. So that you aren't inundated with multiple notifications and video clips for the same event, the camera is set up to give precedence to the first trigger (whether motion or audio) and initiate the notification and video clip. For example, if the camera is triggered by a motion event, no new audio or motion will generate a new notification for the next 40 seconds. A new audio or motion 40 seconds after the first event will generate a new notification.

What should I do if I receive no notification from my Lyric C1 or C2 camera for a motion or audio event?

For motion detection, make sure the detection zone sensitivities aren't set to zero or Low. If this doesn't solve the problem, make sure the camera is connected to the Wi-Fi network and not offline. If offline, the camera will detect the motion and audio triggers and generate video clips, but will store them on an SD card. Only after the camera comes back online will the notifications be sent, once the clips are synced from SD Card to the Cloud.

How can I schedule motion or audio detection for a specifc period of time?

The Lyric C1 and C2 cameras cannot be scheduled based on time. Motion and audio detection can be turned on or off either manually or based on the geofencing feature within the Honeywell Home app.

What should I do if the motion or audio notifications from my Lyric C1 or C2 camera are too frequent?

If the motion detection is too frequent, try setting up detection zones and create exclusion zones by setting the sensitivity as zero or Low. If detection zones won't work for your situation, reduce the motion sensitivity setting to Low. To reduce audio detection triggers, go to the Settings section within your Honeywell Home app and adjust the audio sensitivity setting to Low.

If you're still having issues, contact Honeywell Support via the 'Contact Us' page.

What should I do if I can't retrieve the event list from my Lyric C1 or C2 camera?

The event list is shown on the Honeywell Home app camera homepage, below the live streaming screen. If you have received alerts and notifications in email for the event, but no associated video clips in the event list, try force closing the Honeywell Home app and relaunching the app to see if the event list pops up.

Remember that event clips are only available for the past 24 hours or the last 50 clips in the default 1-day storage. When upgraded fee-based storage options become available, you'll have access to the past 7 days or last 350 clips if upgraded to 7-day storage and 30 days or the last 1,500 clips if upgraded to 30-day storage.

What should I do if I don't receive an event notification from my Lyric C1 or C2 camera in my email inbox?

If you've received the notifications on your Honeywell Home app and see the associated 30-second video clip(s), but have not received email alerts for the same event(s), please check your Spam or Junk folder and make sure you add [email protected] to your approved sender list. Also, make sure your email address is correctly updated in your Honeywell Home account via the Honeywell Home app.

How does the time zone work on my Lyric C1 or C2 camera?

The Lyric camera time is based on the post code you enter for your address when installing the camera via the Honeywell Home app.

How do I upgrade to 7-day or 30-day storage?

All cameras currently come with free one-day storage. The 7-day and 30-day storage plans will be available in the future.

Can I modify frames per second to save space and/or data on my camera storage?

No, the camera adjusts this automatically. The default transmission is at 30 frames per second.

Can I use a phone USB cable or power adapter to operate my Lyric C1 or C2 Wi-Fi Security Camera?

We recommend that you use the USB cable and power adapter that came with your Lyric C1 or C2 camera. Different USB cables or power adaptors may not provide stable power or enough power to the cameras.

Do I need to update my Lyric C1 or C2 camera's firmware?

No, the camera firmware updates happen automatically. When firmware updates take place, the LED lights blink multiple colors. It takes about 5-10 seconds to upgrade firmware. Please note that when a firmware upgrade is in process, motion or audio events will not be detected.

What should I do if the Lyric C1 or C2 camera firmware update fails?

Nothing is needed. If a firmware update fails, Honeywell will resend it to make sure your camera is up to date.

Am I able to delete video clips on my security camera?

On the Honeywell Home App, you can see all stored video clips from your available history period. The last 24 hours are stored in the Cloud, with a daily storage limit of 50 clips. There's no need to specifically delete clips as they fall off automatically on a first-in, first-out basis once the storage period has passed or the threshold of 50 clips/day is met, whichever comes first.      

In the future, the Cloud storage period can be upgraded to the last 7 or 30 days with a monthly subscription. The automatic deletion of clips will work the same way, just over a longer period.

I have a “Poor Connection” message on my camera app screen – what should I do?

This indicates that there is an issue with the connection between the camera and the cloud server. There are a few things you can try to help resolve this:

  1. If possible see if changing the position of your camera will help, by moving it closer to your router. You should be able to tell immediately via the app if this has improved the situation
  2. Other devices in your home may be using up the bandwidth on your network, for example video streaming and internet gaming can use up a lot of bandwidth. To confirm if this is the cause we recommend you run an internet speed test on your computer or mobile device that’s connected to your Wi-Fi using a tool such as speedtest.net. Note that the results may vary throughout the day so it is good to test at different times of the day. Please refer to the FAQ on minimum bandwidth requirements (see below)
  3. Given the prevalence of Wi-Fi connected devices, there is more chance of interference from other near-by devices. Try moving your camera closer to the Wi-Fi router or extend your network’s range with a Wi-Fi repeater.
Why is it that I am seeing more than a few seconds of lag in my live-streaming and audio feed?

This usually indicates that there is an issue with the connection between the camera and the cloud server. There are a few things you can try to help resolve this:

  1. If possible see if changing the position of your camera will help, by moving it closer to your router. You should be able to tell immediately via the app if this has improved the situation
  2. Other devices in your home may be using up the bandwidth on your network, for example video streaming and internet gaming can use up a lot of bandwidth. To confirm if this is the cause we recommend you run an internet speed test on your computer or mobile device that’s connected to your Wi-Fi using a tool such as speedtest.net. Note that the results may vary throughout the day so it is good to test at different times of the day. Please refer to the FAQ on minimum bandwidth requirements
  3. Given the prevalence of Wi-Fi connected devices, there is more chance of interference from other near-by devices. Try moving your camera closer to the Wi-Fi router or extend your network’s range with a Wi-Fi repeater.
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Support Articles

If the answer to what you are looking for wasn’t in our FAQs, you can click through to our Support Article Centre to view or search through real-life consumer queries. You can also find the information needed to contact our support team, who will be able to help you and will add your query as a new article for anyone else that may need it.

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