W1 Wi-Fi Water Leak and Freeze Detector Support

Need help installing or using your W1 Wi-Fi Water Leak and Freeze Detector? Our helpful FAQs and user guides are packed with useful information.

FAQs & Support Articles

Take a look at our FAQs and Support Articles below for frequently asked consumer questions and detailed technical information from Honeywell to help you set up and use your W1 Wi-Fi Water Leak and Freeze Detector with ease.
 

Frequently Asked Questions

Set up and connection

Is there a preferred install height?

The detector can be on the floor or hang at any height. The length of the supplied cable sensor is 1.2 meters. You can attach additional cable sensors for additional coverage – up to 125 cable sensors connected for 150 meters. Water can touch any part of the cable for the alarm to sound.

How far can the detector be from the router?

The range of distance of the Wi-Fi signal is determined by your router. Check your router’s manual for additional information.

Will the detector work without Wi-Fi?

Yes, the detector will sound a 100dB alarm when the detector senses water (through the built-in sensors or through the cable sensor). However, you will not receive in-app, push, and/or email notifications without a Wi-Fi connection.

What mobile devices can I use with my Lyric W1 Wi-Fi Water Leak and Freeze Detector?

iOS: The Honeywell Home app is only supported on iOS 8.0 or later devices.
Android: The Honeywell Home app is supported on Android 4.3 or later devices.
The Honeywell Home app is not supported on Blackberry or Microsoft devices.

How do I set up alerts and notifications?

Set up and manage your alerts and notifications in the settings in your Honeywell Home app. Select the “Water Leak Detector” and go to the “Menu” within the Honeywell Home app. Select the “Alert and Notifications” to set up what you want to be notified about. You can receive notifications for the following:(i) water leak; (ii) high/low temperature; and (iii) high/low humidity. 
Water Leak notifications for the Lyric W1 Wi-Fi Water Leak and Freeze Detector may not be disabled, though you may choose your notification method. 
You may choose to receive notifications in one or all of these ways: 
• In-app alert
• Push notifications
• Email notifications

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Honeywell Home app

How do I upgrade my Lyric app to the Honeywell Home app?

Your Lyric app will upgrade to the Honeywell Home app if you have your phone set to update your apps automatically. If you haven’t already, go ahead and set your Lyric app to automatically update. That way you can trust you’ll always have the best in performance, reliability, and peace of mind for your Lyric experience.

For iOS: Open your settings, select iTunes & App Stores, and tap the switch next to Updates. The switch will show green once it's enabled.

For Android: Open the Google Play app, tap Menu to get to your Settings, then select Auto-Update Apps. You can choose to allow updates at any time, or only over Wi-Fi.

Why can’t I see my Home Wi-Fi in the Honeywell Home apps?

Make sure the 2.4 GHz band of your n/ac type Wifi Router is switched ON.

What type of alerts and notifications can I receive? (Note that you will only receive alerts and notifications that you’ve set up and enabled.)

1. Water: When the water leak detector or cable sensor detects water

A. 100dB A buzzer alarm will sound at device
B. Red LED flashes at device
C. Push notification is sent to your mobile device
D. Email notification is sent to the email address connected to your Honeywell Home app
E. Email notification is sent to other email recipients set up in your Honeywell Home app

2. Temp and Humidity: When your temperature and humidity is outside the default or custom settings in your Honeywell Home app

A. Push notification is sent to your mobile device
B. Email notification is sent to the email address connected to your Honeywell Home app
C. Email notification is sent to other email recipients setup in your Honeywell Home app

3. When the device goes offline:

A. Push notification is sent to your mobile device
B. Email notification is sent to the email address connected to your Honeywell Home app
C. Email notification is sent to other email recipients set up in your Honeywell Home app

4. Low Battery Level:

A. Push notification is sent to your mobile device
B. Email notification is sent to the email address connected to your Honeywell Home app that your battery is running low
C. Email notification is sent to other email recipients set up in your Honeywell Home app that your battery is running low
D. The detector starts beeping once every minute after reaching roughly 5% levels to remind you to replace batteries.

5. When any of the above alerts (water leak, temperature, humidity, battery levels, offline) are resolved:

A. Push notification is sent to your mobile device that the issue is resolved
B. Email notification is sent to the email address connected to your Honeywell Home app that the issue is resolved
C. Email notification is sent to other email recipients set up in your Honeywell Home app that the issue is resolved

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Using your Water Leak and Freeze Detector

How do I locate the MAC ID on the detector?

MAC IDs are printed in the detector’s battery compartment. Repeat the installation steps for each detector individually.

Is the entire length of the cable sensor able to detect water?

Yes, the entire 1.2 meter cable sensor detects water. Additional cable sensors can be added for a maximum sensing distance of up to 150 meters. The cable sensors need to be connected to each other, please make sure that each cable is installed correctly.
You may test each cable sensor section by inserting each cable sensor section into the water leak detector separately and by pouring water on the applicable cable sensor section to test. If the cable sensor does not trigger the buzzer alarm after pouring water on the cable sensor, please contact the Honeywell helpline number that is available at getconnected.honeywell.com.

How will I know when the batteries need to be replaced?

You should receive in-app, push and/or email notifications, depending on your settings, when the battery level reaches approximate values of 25% remaining (just a warning), 10% remaining (urgent), and 5% (critical), you will receive an in-app, push and/or email notification, depending on your settings. The detector starts beeping once every minute after reaching roughly 5% levels to remind you to replace batteries. 

What are the temperature and humidity defaults? Can I change them?

The default thresholds for temperature are pre-set at 45° F or 7° C and at 100° F or 38° C and you may change the settings in the Honeywell Home app. The default thresholds for humidity are pre-set at 20% and at 70% and you may change the settings in the Honeywell Home app.

How would I know if my detector is offline?

If the detector misses a particular update, you will receive a notification that the detector is offline.

Can each detector have a different list of email members?

No. Added email accounts will receive notifications from all devices connected to the account.

I just poured some water on the cable sensor, but I don’t hear the detector buzzing right away. Is something wrong with my detector?

It can take up to one minute for the alarm to sound after water is detected.

OK, I waited one minute and nothing happened. Is something wrong with my detector?

Make sure the batteries are inserted correctly. If that does not correct the issue then put in new batteries. If the issue is not corrected contact the Honeywell helpline number that is available at getconnected.honeywell.com.

How to reset a Lyric Water Leak detector to factory defaults?

In order to reset the Lyric Water Leak detector to factory defaults press and hold a paperclip into the reset hole for 15 seconds, until the LED flashes blue.

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Smart home integration

Is the Lyric Water Leak detector compatible with the evohome system?

No, the Lyric Water Leak Detector is not compatible with the evohome system.

It needs to be set up with the LCC application, it's only compatible with the Honeywell Home product family.  

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Support Articles

If the answer to what you are looking for wasn’t in our FAQs, you can click through to our Support Article Centre to view or search through real-life consumer queries. You can also find the information needed to contact our support team, who will be able to help you and will add your query as a new article for anyone else that may need it.

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