Wi-Fi Smart Thermostat

Customisable colour touchscreen that fits with any home.

Multi-function, remote access wi-fi thermostat with colour display.

Simple Setup

Program each day to fit your unique schedule, or select multiple days that have the same schedule to make programming quick and easy.

What's more, your Honeywell Wi-Fi Smart Thermostat comes with professional installation by a Honeywell certified engineer included in the price.

Free installation

Helpful technology

Wi-Fi Smart Thermostat learns from you. It gets to understand exactly how long it takes to cool your home to the right temperature — just one of the ways it can help you save on energy costs.

Get Connected

Whether at home, at work or on the road, keep control over your home heating and make changes as and when you choose.

Read more about the app

Product Specifications Toggle

Control from anywhere

Honeywell’s reliable and highly-rated app allows you to program your thermostat from your tablet and smartphone, whether you’re across the room or around the world.

Simple set up

Program each day to fit your unique schedule, or select multiple days that have the same schedule to make programming quick and easy.

Easy-to-read customizable color screen

The bright, easy-to-read touchscreen can be color customized to fit your mood, match your paint, or support your favorite team

Smart, Flexible Scheduling

Our Wi-Fi smart thermostat offers flexible scheduling options for the unique needs of homes and businesses.

Smart response temperature timing

This smart thermostat even learns your cooling cycle times to deliver just the right temperature, right when you want it.

Advanced Fan / Comfort Control

Improves air circulation and helps regulate the temperature throughout your home

Auto Alerts

Alerts for filter change reminders are displayed on your Honeywell Wi-Fi smart thermostat.

Reliable App

This highly rated app is backed by Honeywell’s reliable network, for dependable access and peace of mind. Available for iOS and Android devices.

Indoor Humidity Sensor

Your indoor humidity is displayed right below the temperature.

Locking Touchscreen

Advanced locking features and password options provide smart security and convenience.

Frequently Asked Questions

General

Where can I find more information on installing my Wi-Fi Smart thermostat?

You can watch our online tutorial for more information on installing your Honeywell Wi-Fi Smart thermostat. 

Can anyone use the thermostat?

Honeywell have designed the thermostat to be easy to use and accessible by all. 

Why does the system come on early to reach the set temperature

The smart response feature enables the thermostat to learn how long the cooling system takes to reach the programmed temperature settings, allowing the temperature to be reached at the time you have scheduled.

What happens to my thermostat settings if the power goes out in my home?

Your thermostat stores its program schedule, user setup and customizations in permanent memory.There's no need to reset anything - When power is restored, your thermostat will start operating again automatically.

Will my thermostat still work if I lose my Wi-Fi connection ?

The MAC ID and MAC CRC is the alphanumeric code displayed on the thermostat display during the registration process. It is also located on the thermostat registration card, and on the back of the thermostat. Each thermostat has a unique MAC ID and MAC CRC so that it is unique to your application.

The touch screen interface have become unresponsive

If you have wired the thermostat to control your cooling/heating systems, disconnect the thermostat face plate from its wall mounting plate and then reconnect to the mounting plate to power cycle the unit.

If your thermostat’s touch screen still doesn’t function, please contact Honeywell Customer Service.

Where does the outdoor temperature and humidity reading come from?

Once the homeowner has registered on My Total Connect Comfort, the outdoor information is based on the zip code information provided when registering. Temperature and humidity information currently comes from Accuweather.

Will the Thermostat control humidity?

No, the Wi-Fi Smart Thermostat has a humidity sensor to read the indoor humidity, but does not have the ability to control the humidity

Connect to your Wi-Fi network

What Wi-Fi Networks are compatible with Honeywell Wi-Fi thermostats?

Honeywell’s Wi-Fi thermostats are compatible with the 2.4 GHz B, G, N & Mixed Wi-Fi Networks.

Will this thermostat work with a static IP address network scheme?

No, the router network needs to be setup for Dynamic Host Control Protocol (DHCP)

Does this Wi-Fi thermostat cause any interference with other wireless devices in the home?

No, Honeywell thermostats cause no interference with other wireless devices.

Are the MAC ID and MAC CRC case sensitive?

No, The MAC ID and MAC CRC are not case sensitive. Both upper and lower case characters will work.

How do I find the Wi-Fi key to my router?

Check the back or bottom of your router for the password. If you are still unable to find the password, please contact your service provider. 

Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to the thermostat?

Verify that the password entered for the Wi-Fi router is correct, and ensure that the Wi-Fi router is switched on.

Is there a way to extend the signal strength?

Most standard routers can be set up to be a repeater. You can also purchase and install and a Wi-Fi Repeater.

I am having difficulty connecting to my wireless router during the Wi-Fi registration process

If you have made a multiple failed attempts at connecting to your wireless router using the Wi-Fi registration process (Wi-Fi setup menu) on the thermostat, it is recommended that you reboot your wireless router and re-enroll via the Wi-Fi registration process. If the thermostat still cannot find your Wi-Fi network, or is unable to connect, please contact Honeywell Customer Service.

I am having difficulty using Honeywell Total Connect Comfort to control my thermostat

If your Total Connect Comfort application has alerted you of communication lost to your thermostat, you should check to see if your Wi-Fi status is connected on the thermostat. If Wi-Fi connectivity is lost, please reboot your wireless router and re-enroll via the Wi-Fi setup menu. You may also want to try disconnecting the thermostat face plate from its wall mounting plate, and then reconnect to the mounting plate to power cycle the unit. If the thermostat still cannot find your Wi-Fi network, or is unable to communicate to Total Connect Comfort, please contact Honeywell Customer Service.

What kind of home network do I need to have Smart Wi-Fi thermostat or connected products from Honeywell?

To have connected products from Honeywell you will need home broadband which provides a stable internet connection. Honeywell connected products require an IP address assigned by DHCP. It will not work or be supported on networks where there is no DHCP. 

Honeywell products communicate on port 443 (HTTPS) which is a common open port used by many companies to perform secure online shopping and other secure transmissions. By default this port will not be blocked by your internet service provider or hardware, although if you have a customized network or employ some additional security measures, please ensure this port is open for our products.

Register online for remote access

What is My Total Connect Comfort?

My Total Connect Comfort is a web portal for remote access to Honeywell Wi-Fi thermostats.

Which password do I use on My Total Connect Comfort during the registration process?

Please use the password that you created for your My Total Connect Comfort account. If you do not remember the password you created please click on the Forgot Password link on the user sign-in page.

I want to access My Total Connect Comfort and control my thermostat remotely using my smart phone, tablet or laptop - Do I need to register each device separately?

No - Once you complete the registration process, you can access My Total Connect Comfort and control your thermostat from anywhere by visiting my TotalConnectcomfort.com from any device, or by downloading the Apple iOS or Google Play App on your tablet or smart phone.

How do I create an account for my new My Total Connect Comfort System?
  1. Click the Create an Account icon.
  2. Read and Accept the End User License Agreement.
  3. Enter the required contact information on the Create an Account screen and click ‘Next’.
  4. Check your email - You should have recieved an activation email containing a link to complete the activation process.
Where are the MAC ID and MAC CRC located?

The MAC ID and MAC CRC is the alphanumeric code displayed on the thermostat display during the registration process. It is also located on the thermostat registration card and on the back of the thermostat. Each thermostat has a unique MAC ID and MAC CRC so that it is unique to your application.

What internet browsers are supported by My Total Connect Comfort?

Internet Explorer 8, Firefox 4, Safari 5, and Chrome 9 are all supported by Total Connect Comfort.

Can I have more than one location registered under my account?

Yes - Your My Total Connect Comfort account allows you to have multiple locations registered under one account.

I registered on the Total Connect Comfort website but was unable to login using my new account.

Check your email for an activation email. Follow the instructions to activate your account and then login to the website.

My Thermostat is unable to register to the Total Connect Comfort Website.

Verify that the thermostat is correctly enrolled on your home Wi-Fi network. At Menu > Wi-Fi Setup, check for the Wi-Fi-signal strength icon. Verify that the Wi-Fi router has a good internet connection. On your computer, verify that you can open the site at www.mytotalconnectcomfort.com. If you cannot open the site, switch off the internet modem for a few seconds, then power it back on.

I registered on the Total Connect Comfort website but was unable to login using my new account.

Check your email for an activation email. Follow the instructions to activate your account and then login to the website.

I signed up on the Total Connect Comfort website but have not received a confirmation email.

It may take several minutes for the confirmation email to arrive from My Total Connect Comfort. Check your junk/spam mailbox for the activation email. The activation email will come from [email protected] If you still cannot find the activation email you may need to use an alternate email account to register your thermostat. If you register with an alternate email and are still unable to find the activation email, please call Honeywell's Customer Care

How do I add a new location to my account?

To add a new location to your My Total Connect Comfort account, perform the following steps:

  1. Click on the My Account link at the top of the page.
  2. Add New Location under the My Profile heading. You will need to provide the new location name, address and the email address you would like assigned to the new location. After providing all of the required information click the Submit button at the bottom of the screen.
  3. You will then be asked to enter the MAC ID and MAC CRC of the device at the new location.
  4. Follow the online instructions to complete the registration process. Once complete you will now be able see the new location listed under the Locations screen.
How many devices can I have under one location?

There is no limit to the number of devices you can register under your account. Each device is displayed as a new location under your registered account.

What are the settings under Thermostat Menu used for?

The settings key takes you to the notification setup page. This allows you to turn on and adjust the situations you would like to be alerted about for each thermostat. Once the alert is turned on you will receive an email if the alert setting is met on your thermostat.

How do I edit the schedule for my thermostat?

Schedule information can be found under the settings tab for your thermostat. Please note that not all thermostats support remote scheduling.

How do I grant another user access to one of my locations?
  1. Click the My Account link at the top of the page.
  2. Select Add User under the My User List heading. You will need to provide the new users email address and zip code as well as the location you would like the new user to have access to.
  3. After providing all of the required information click the Save button at the bottom of the screen.
  4. An account activation email will be sent to the new user with instructions for completing the registration process
How do I remove access from one of my granted users?

To delete a user from your My Total Connect Comfort account:

  1. Click the My Account link at the top of the page.
  2. Next click on the Settings button located next to the name of the user you would like to delete.
  3. Once you are on the Edit User page you will click on the Delete button at the bottom of the page.

After you have confirmed the deletion of the user from your account the user will no longer have access to your My Total Connect Comfort account.

How do I delete a location from my account?

To delete a location from your My Total Connect Comfort account:

  1. Navigate to the My Locations screen.
  2. Click on the settings icon of the location you would like to delete. You will then be taken to the location information page.
  3. Click on the Delete Location icon at the bottom of the page.

Once you have confirmed that you would like to delete the location from your account the location will no longer be viewable from the My Locations screen and will no longer be associated with your account.

Install your thermostat

I am having difficulty removing my old thermostat.

Often times, the thermostat will snap off of the wall plate with moderate pressure. Other times, there might be small screws holding the device in place. If you are unable to pull it off, please refer to your thermostat manufacturer's website or manual for removal instructions. NOTE: Do not place your old thermostat in the trash if it contains mercury in a sealed tube. Use a recognized Recycling center who will be able to provide you with information on how and where to properly and safely dispose of your old thermostat.

I have additional wires in my wall that were not connected to my old thermostat. Do I need them to install my new thermostat?

An extra unused wire in the wall can be used as the C wire for your new thermostat. The extra wire will also need to be connected to the C (common) terminal at the heating and cooling system, which will provide power to your new thermostat. Please refer to this YouTube video for more information.

What tools or materials are necessary for the installation of my new thermostat?

In most cases, the only tools and materials required are a small flat edge screwdriver, #2 phillips screwdriver, your thermostat ID card (located in the box), and your home Wi-Fi Network password.

How do I know if my old thermostat contains mercury?

The thermostat will have a glass tube with a silver liquid inside of the tube. Mercury is typically found in older mechanical thermostats like the Honeywell Round T87 and rectangular T8090.

NOTE: Do not place your old thermostat in the trash if it contains mercury in a sealed tube. Contact your local Recycling Centre for the correct information on how and where to properly and safely dispose of your old thermostat.

Do the colour of the wires correspond to the letters on my new thermostat?

There is no code governing wire colors and thermostat connections. The thermostat should be wired by the letters found next to the wire screw terminal block. If you do not know the letter labels, then you can trace the wires back to the air handler/furnace or heat pump/ac unit.  That will allow you to determine the function of each wire at the system and then allow you to attach it to the matching terminal on the thermostat.

What is a C wire?

The C wire originates from the heating/cooling system and is necessary to complete a 24 volt power circuit which is required to power some thermostats. "C" stands for common, and there is no universal colour used to designate this type of wire.

I do not have a C wire on my old thermostat.

If you do not have a wire connected to a C terminal, or one that is labelled C on your old thermostat, there might be an extra wire that is pushed into the wall or wrapped around the wire bundle coming from the wall. Gently pull on the wire bundle to check whether there are any additional wires. If you do not have any additional wires, please refer to the installation section for alternative wiring.

Do I need a C wire to install my new thermostat?

Yes - The C wire is necessary because it provides power to your new thermostat.

Why do I have to verify that the heating and cooling system door is firmly secured?

Most heating and cooling systems have a built in safety switch, which stops power to the cooling and heating system if the door is not secured.

I am not sure whether my new thermostat is wired correctly.

Honeywell offers several resources to assist in the wiring of your new thermostat. These resources include: Installation videos, a Quick Start Guide and a User Guide. If you are still unsure if your new thermostat is wired correctly, please contact Honeywell Customer Care.

My cooling & heating system has a terminal labeled "COM". What is a COM terminal and what do I do with it?

A COM terminal is often used as another name for the C terminal and issued to provide power to your thermostat. COM can also refer to a communication circuit and will not provide power to the thermostat. If you have both a C and COM terminal on your heating and cooling system the thermostat should be wired to the C terminal. Please refer to the Quick Start Guide for more information.

How do I find the password to my router?

Check the back or bottom of the router or the operating manual for the password. If you are still unable to find the password contact the router manufacturer.